Making a Return - Hallis Hudson
Making a Return
We want you to be happy with the products you have purchased, but on the rare occasions we don’t get it right, items may be returned within 30 days of delivery.
All returns must be approved by our customer service team before sending anything back to Hallis, so we can help organise the best way to return the item to us.
You can of course contact our sales team directly, but we have made it even easier to request your returns online. You can now simply log in online, go to your account summary find the order for the item you would like to return, open the order details and select the item you wish to return. Now click return, enter a few details, and submit your request. A member of our team will then be in touch within 48 hours to confirm arrangements.
Return of an item is either at your cost, or we can arrange a collection for a fee that will cover our costs. Should you return an item we will credit you, providing the product is returned in its original condition, unused and in its original packaging. Should you decide to return the item yourself please keep any proof of postage or tracking information until the goods have been received and a credit has been processed.
All returns must be approved by our customer service team before sending anything back to Hallis, so we can help organise the best way to return the item to us.
You can of course contact our sales team directly, but we have made it even easier to request your returns online. You can now simply log in online, go to your account summary find the order for the item you would like to return, open the order details and select the item you wish to return. Now click return, enter a few details, and submit your request. A member of our team will then be in touch within 48 hours to confirm arrangements.
Return of an item is either at your cost, or we can arrange a collection for a fee that will cover our costs. Should you return an item we will credit you, providing the product is returned in its original condition, unused and in its original packaging. Should you decide to return the item yourself please keep any proof of postage or tracking information until the goods have been received and a credit has been processed.
Products that Cannot be Returned
We offer a range of made to measure or bespoke items, which are made to your exact requirements and so are non-returnable. This also applies to items which have been cut to a specified length. Products which cannot be returned include:
- Made to Measure Poles, Tracks and Blinds.
- True Colours Poles
- Cut Down Poles, Tracks and Blinds
- Cut to Length Linings, Fabrics and Trimmings
Damages or Faults
We are proud of our products and our quality, and we are confident you will be happy with it too but should happen to experience a faulty or damaged product please do get it touch, so we can resolve this for you.
Damages in transit must be signed for as damaged when received. Please check your delivery as it arrives, making sure all parcels and boxes are in good condition when delivered. If there is any broken or dented packaging, please sign for as damaged. If the goods are visibly broken, you may refuse the delivery which will then be returned to us if you prefer. If you choose to accept the delivered goods, but any item is damaged within the parcel please take photographs of the damaged goods and packaging and email them to sales straight away.
If you find an item is faulty, please take photographs or a video of the fault where possible, and email to sales. This will help us to understand the problem and resolve your issue swiftly.
Please be aware it can take up to 30 days for a returned parcel to reach us, from the date sent back. Don’t worry though, as soon as your return is received, we will process your return. If the item is being returned simply as its not wanted a small reprocessing fee may apply. Refunds will be credited back to your Hallis account to use against future orders.
Please see our full Terms & Conditions
Damages in transit must be signed for as damaged when received. Please check your delivery as it arrives, making sure all parcels and boxes are in good condition when delivered. If there is any broken or dented packaging, please sign for as damaged. If the goods are visibly broken, you may refuse the delivery which will then be returned to us if you prefer. If you choose to accept the delivered goods, but any item is damaged within the parcel please take photographs of the damaged goods and packaging and email them to sales straight away.
If you find an item is faulty, please take photographs or a video of the fault where possible, and email to sales. This will help us to understand the problem and resolve your issue swiftly.
Please be aware it can take up to 30 days for a returned parcel to reach us, from the date sent back. Don’t worry though, as soon as your return is received, we will process your return. If the item is being returned simply as its not wanted a small reprocessing fee may apply. Refunds will be credited back to your Hallis account to use against future orders.
Please see our full Terms & Conditions